We are OAKI, a software company that makes AI products for people and businesses.

“Personal Information,” means information about an identifiable individual. This policy is about — our collection, protection, use, retention, disclosure and other processing of Personal Information and your rights relating to these activities. The information we collect includes the following:

• Account information: When you register with us through the Services to become an OAKI User or sign-in to an account created by a Customer, we may ask you to provide personal information such as your name, email address, phone number, company name and role in order to register your account.
• Payment information: We may collect billing information (including credit card details and billing address) in order to process your payment for use of the Services.
• Marketing information: If you express an interest in obtaining information about our Services, sign up for an event or webinar, or download certain content, we may ask you to provide us with information about you such as your name, email address, address, phone number, title, company name, and other information. We use this information to promote the Services to you with OAKI newsletters, marketing, or promotional materials and other information that may be of interest to you (but only where permitted by law and in accordance with your marketing preferences).
• Feedback and support data: We may collect information from you in surveys that we may conduct in order to improve the Services. We may also collect information you provide us in connection with support queries we receive from you.

“Personal Information,” means information about an identifiable individual. This policy is about — our collection, protection, use, retention, disclosure and other processing of Personal Information and your rights relating to these activities.

The information we collect includes the following:

• Account information: When you register with us through the Services to become an OAKI User or sign-in to an account created by a Customer, we may ask you to provide personal information such as your name, email address, phone number, company name and role in order to register your account.
• Payment information: We may collect billing information (including credit card details and billing address) in order to process your payment for use of the Services.
• Marketing information: If you express an interest in obtaining information about our Services, sign up for an event or webinar, or download certain content, we may ask you to provide us with information about you such as your name, email address, address, phone number, title, company name, and other information. We use this information to promote the Services to you with OAKI newsletters, marketing, or promotional materials and other information that may be of interest to you (but only where permitted by law and in accordance with your marketing preferences).
• Feedback and support data: We may collect information from you in surveys that we may conduct in order to improve the Services. We may also collect information you provide us in connection with support queries we receive from you.

We use the personal information described above for the following business and commercial purposes:

• Provide, maintain, improve, and protect the Services. We use the information that you provide us to provide the Services to you in accordance with our contract with you or the relevant Customer.
• Communicate with you about the Service. We use your contact information to communicate with you about service updates and technical or administrative matters.
• Sending marketing communications. We process your personal information to send you marketing information, such as promotional materials and other information about our products and services that may be of interest to you (but only where permitted by law and in accordance with your marketing preferences). Please see the “Your Privacy Rights and Choices” section below to learn how you can control the processing of your personal information by OAKI for marketing purposes.
• For our business purposes. Such as data analysis, audits, developing new products and services and expanding our business activities in reliance on our legitimate interests.
• Complying with legal obligations. We will use your personal information where we reasonably believe that such action is necessary to (a) comply with applicable law, regulation, legal process, or government request, (b) protect any person from death or serious bodily injury, (c) prevent fraud, abuse, or security issue of OAKI or other users, and (d) to protect OAKI's or its licensors' rights, property, safety, or interest.

We do not sell your Personal Information to other companies.

We may disclose your information to other OAKI companies, our affiliates, or to third parties with whom we have a written contract limiting the use and disclosure of your information.

We may share your information to support the products and services you request or provide you with information on products and services that may benefit you. For example:

• Service Providers: We may transfer (or otherwise make available) your personal information to third parties who provide services on our behalf. We have written agreements with our service providers that require them to utilize appropriate physical, technical, and administrative controls to protect personal information and prevent them from using personal information for any purpose other than performing the service they provide. For example, we may use service providers to host our website and to process payments. Your Personal Information may be maintained and processed by these third parties in other jurisdictions. We use service providers in Canada and the United States. When your information is in another jurisdiction, it will be subject to their laws. We only share the information these service providers need to perform the service and we don’t authorize them for any other use or disclosure of personal information.
• Persons Who Acquire Our Assets or Business: If we sell or transfer any of our business or assets (including insolvency or bankruptcy proceedings), certain information about our clients may be a part of that sale or transfer. In the event such sale or transfer results in a material change to this privacy policy, we will notify you.
• Responses to Legal Requests: We may disclose your information when we have a good faith belief that such disclosure is required or permitted by law pursuant to a legal request. This may occur in connection with a court order, legal process, or other judicial, administrative or investigative proceeding that produces a request for information from us. In certain situations, we may be required to disclose your information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
• Aggregate Data: We may disclose aggregate information compiled using information that does not identify you individually or personally. This may include, for example, the total number of visitors from a particular geographic area or the average user age.

Depending on your location, and subject to applicable law, you may have the following rights with regard to the personal information we control about you.

You can access, correct, amend, and delete your personal information by contacting us at [email protected] At any time, you can opt-out of commercial email communications from us by clicking on the unsubscribe link in such emails. Certain non-commercial communications may still be sent to you that are required to provide you with our services. For example, system notifications, major product changes, changes to our Terms of Use, or other news that we believe will materially affect how you interact with OAKI. If we have collected and processed your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal.

We collect limited data directly from end-user browsers to enable us to better understand your use of the Services using PostHog Analytics. PostHog is GDPR compliant and does not use any cookies in the tracking code. You can find out more on their website: https://posthog.com/

If you live in California, you may have the following rights over your information:

For the period covering the 12 months preceding your request, you may request that we disclose to you the categories and specific pieces of information collected about you, the categories of sources from which we collected that information, and the purposes for which your information was collected. You may also request that we delete the information we collected from you. You have the right not to be discriminated against for exercising your rights over your information.

If you are based in the European Economic Area or the United Kingdom, our legal basis for collecting and using your personal information will depend on the personal information concerned and the specific context in which we collect it.

However, we will normally collect and use personal information from you where the processing is in our legitimate interest and not overridden by applicable law, your data protection interests or fundamental rights and freedoms. Typically, our legitimate interests include improving, maintaining, providing and enhancing our technology and the Services; ensuring the security of the Services; and supporting our marketing activities.

In some limited cases, we may also have a legal obligation to collect personal information from you. If we ask you to provide personal information to comply with a legal requirement, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not, as well as of the possible consequences if you do not provide your personal circumstance.

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your personal information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

We do not retain any data, through Google Workspace APIs or any other sources, to develop, improve, or train any generalized or other AI and/or ML models.

We are concerned with safeguarding your information and employ appropriate and reasonable physical, technological, and administrative security measures. These safeguards are administrative controls (things like policies, procedures, and training), technical controls (things like encryption, firewalls, and secure coding frameworks), and physical controls (secured hosting environments). For additional details, please see our security page.

No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

We ensure that any third party acting on our behalf maintains reasonable and appropriate safeguards in respect of your Personal Information. Additional information about our third parties' privacy practices is available upon request.

You are also responsible for helping to protect the security of your Personal Information. For instance, never give out your email account information or your password for the Services to third parties. Our team will never request your password or PIN, and we ask that you never post account or credit card numbers to our support channels.

The Services are not directed to individuals under 13, or a higher age depending on your jurisdiction (“Required Age”). If OAKI becomes aware that a child under the Required Age has submitted information to us, we will delete the information.

OAKI may modify this Privacy Policy from time to time. Any changes to this Privacy Policy will become effective when we post the revised Privacy Policy on the website.

If we make any material changes to this Privacy Policy, we may provide you with additional notice, such as posting a notice of the changes on our website or by directly sending you a notification.

We encourage you to review this Privacy Policy from time to time to inform yourself of any changes.

If you have questions about this Privacy Policy, please contact us at [email protected]